Telehealth Informed Consent
Luffra Group LLC — KweLead Studio & SODIAX · Effective: March 29, 2026
1. Overview
This document outlines the informed consent requirements for practitioners providing telehealth (video, audio, or chat-based) therapy sessions through the SODIAX platform. Practitioners are responsible for obtaining informed consent from each client before initiating telehealth services.
2. What is Telehealth?
Telehealth involves the delivery of healthcare services using electronic communications, including video conferencing, audio calls, and secure messaging. On SODIAX, telehealth sessions are conducted via encrypted video rooms powered by Daily.co with unique access tokens for each participant.
3. Practitioner Responsibilities
Before providing telehealth services, practitioners must ensure clients understand:
- Nature of telehealth: Therapy will be conducted remotely via video, audio, or secure messaging rather than in person.
- Potential risks: Technology may fail (internet outage, audio/video issues), which could disrupt the session. The practitioner and client should have a backup plan (phone call).
- Privacy limitations: While the platform uses end-to-end encryption, the client is responsible for ensuring their physical environment is private during sessions.
- Recording: Sessions may be recorded only with explicit written consent from the client. Recordings are encrypted and stored securely.
- Emergency procedures: Clients must provide their physical location and a local emergency contact. In a crisis, the practitioner will follow the SODIAX crisis escalation protocol and contact local emergency services.
- Right to withdraw: The client may withdraw consent for telehealth at any time and request in-person services or referral.
- Limitations: Telehealth may not be appropriate for all conditions. The practitioner retains clinical judgment to recommend in-person care when needed.
4. Required Client Disclosures
Practitioners must collect the following from each telehealth client:
- Client’s physical location at the time of each session
- Local emergency contact name and phone number
- Nearest emergency room or crisis center
- Signed telehealth consent form (digital signature via SODIAX consent system)
5. Technology & Security
- Video sessions use Daily.co with encrypted connections and unique room tokens
- Secure messaging uses AES-256 encryption at rest
- Session data is stored in HIPAA-compliant infrastructure (Supabase)
- AI-assisted features (note drafting, pattern detection) process clinical data per the BAA and do not share PHI externally
6. State-Specific Requirements
Telehealth regulations vary by state and country. Practitioners are responsible for complying with the telehealth laws of both their own jurisdiction and the jurisdiction where the client is physically located at the time of the session. This may include additional consent requirements, mandatory disclosures, or restrictions on prescribing.
7. Crisis Protocol
During telehealth sessions, if a client presents with suicidal ideation, self-harm, or imminent danger:
- The SODIAX platform automatically flags Item 9 responses (PHQ-9 suicidal ideation) and generates crisis events
- Practitioners should use the crisis escalation workflow to document the event and response
- If the client is in immediate danger, contact 988 (Suicide & Crisis Lifeline) or 911
- Document all crisis interventions in the SODIAX crisis timeline
8. Consent Form Template
SODIAX provides a built-in digital consent system at /consent/[token] that captures:
- Client’s typed full legal name as digital signature
- IP address and timestamp of signing
- Consent type (informed_consent, telehealth, HIPAA, release_of_info)
- 30-day token expiry with re-signing capability
Practitioners should send a telehealth consent form to each new client before the first virtual session.