Privacy Policy

1. Who We Are

KweLead Studio and SODIAX are products of Luffra Group LLC. We provide wellness studio management software and behavioral health intelligence services. For privacy questions, contact us at contact@luffragroup.com.

2. Information We Collect

Account & Identity

• Full name, email address, phone number
• Profile photo, language preference
• Organization name and billing address

Health & Wellness Data (SODIAX)

• Mood check-ins, PHQ-9/GAD-7 assessment responses
• Biometric device readings via Remote Patient Monitoring (RPM)
• Clinical notes, session transcripts, crisis event records
• Substance use and mental health screening responses

Location Data

• General location for finding nearby wellness studios via Mapbox
• Location is only accessed with your explicit permission

Device Data

• Device type, operating system, browser
• IP address, session identifiers
• RPM-connected device readings and sync timestamps

Payment Information

• Billing details processed securely by Stripe — we do not store full card numbers

Usage Data

• Pages visited, features used, session duration
• Booking history, appointment records

3. How We Use Your Information

• Provide and operate KweLead Studio and SODIAX services
• Process bookings, payments, and subscription management
• Deliver Remote Patient Monitoring alerts and clinical insights
• Send appointment reminders via email, SMS, and WhatsApp
• Generate insurance billing claims (CPT codes 99453-99458)
• Improve platform features and user experience
• Comply with legal and regulatory obligations

4. Third-Party Services We Use

Each third party has its own privacy policy. We do not sell your data to any third party.

5. SMS Communications

If you provide your mobile phone number when booking through a KweLead Studio subscriber (including Kwelead Global, operated by Luffra Group LLC), you consent to receive transactional SMS messages tied to your appointment — including booking confirmations, reminders, reschedule notifications, follow-ups, and payment receipts.

• Message frequency: 1-2 messages per appointment (one confirmation plus one reminder).
• Opt-out: Reply STOP at any time to unsubscribe. Reply HELP for assistance.
• Message and data rates may apply depending on your mobile carrier plan.

No mobile information sharing: We do not share, sell, rent, or otherwise transfer your mobile phone number or SMS opt-in data to third parties or affiliates for marketing or promotional purposes. Phone numbers are shared only with our SMS service provider (Twilio, listed in Section 4) for the sole purpose of message delivery.

6. Health Data & HIPAA

SODIAX handles sensitive behavioral health information. Health data is:

• Encrypted in transit and at rest
• Accessible only to authorized practitioners and the patient
• Never sold or shared with advertisers
• Retained only as long as necessary for care or legal compliance

7. Data Retention

We retain your data for as long as your account is active or as required by law. You may request deletion by emailing contact@luffragroup.com.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Data portability

To exercise these rights, email contact@luffragroup.com.

9. Cookies

We use cookies to maintain your session and improve your experience. You can control cookies through your browser settings.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or an in-app notice.

12. Contact

Luffra Group LLC
Email: contact@luffragroup.com
Website: https://kweleadstudio.com